Q: How much is shipping?
A: We offer free shipping within New Zealand. Australia $15 and International $25. We do not ship framed prints internationally
Q: What kind of paper do you print on?
A: Photographic prints are printed on Epson hot press bright smooth cotton rag -330 gsm (archival). This is 100% cotton fibre art paper with a smooth matt surface. It’s bright white, archival and is ideal for fine art printing of art where showing fine lines and detail is important. This paper has a rigid cotton feel.
Drawings and paintings are printed on breathing colour textured cotton rag – 310 gsm (archival). Textured Cotton Rag is a heavy-weight archival velvet fine art paper for archival pigment printing. It is bright white, water-resistant and made from 100% cotton fiber.
Q: Do the print images in your shop accurately display what the print will look like in person?
A: Colors can look different depending on what monitor or brightness level you have. We do our best to show what the images will look in person but please know that they can vary slightly.
Q: Where are your prints made?
A: Endemic World in Auckland do all our printing. They specialise in artist quality fine art prints.
Q: Do you offer framing?
A: Yes, we do! Our friends at Endemic world make all of our frames. Framing options online are straight in against the glass in ready made frames.
Black & White frames are made of Italian Bellini mouldings. They have an edge width of 30mm, a smooth matte finish and a modern profile. A4 frames have hanging teeth, all other sizes are traditionally strung with d-rings.
Wooden frames are made from Australian Raw Oak, with a natural finish. They will slightly darken over time.
Custom framing options are available (e.g mating, floating and setback). Contact us for further information. Keep in mind custom framing can take up to 14 days.
Q: Can I order a print of a photo I saw on wendybown.co.nz?
A: Feel free to e-mail us with the image and size you’re interested in and we’ll do our best to accommodate your request!
Q: How long will it take to receive my print?
A: Most orders are fulfilled within 4 days. In December fulfilment time may be longer. Shipping is with Posthaste. Orders are shipped on a signature-required service. For custom framed orders, please allow an additional 2-3 weeks. International orders will take 2-4 weeks.
Q: Do you accept returns?
A: Yes, we provide a 14 day money back policy. The buyer is responsible for return delivery and it is to be returned in perfect as new condition please.
Q: How are the prints packaged?
A: Sizes A4 – A2 are shipped flat in rigid mailers. A1 and above are shipped rolled in tubes. Frames are cornered, stiff card over the glass, bubble wrapped and then boxed.
Q: Do you offer INTL shipping?
Yes, all international orders are shipped using NZ Post and not tracked. For international orders, please expect your print to arrive anywhere between 2–4 weeks. Transit times are all estimates provided by the shipping carriers (NZ post). WendyBown.co.nz is not responsible for any delays.